Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-07-16 Person 5 5 0

Cleveland Clinic London Hospital 2022-07-16 Person 4 5 0

The GPS location took us to the back of the building and because the signage wasn’t clear where the front of the building was, that was slightly annoying.

Cleveland Clinic London Hospital 2022-07-15 Person 4 5 0

Cleveland Clinic London Hospital 2022-07-15 Person 5 5 0

The medical and non medical members of the Cleveland Clinic were friendly and professional in the delivery of services. Many nurses went beyond the call of duty to ensure that I was comfortable and felt at home as much as possible. The housekeeping team also were extremely warm as they went about their duties. The kitchen service may be the only area which can be improved immediately. I think menus could be more diverse for international patients and also think the staff (which I assumed are relatively new to the institution) can be more prepared when delivering meals since they sometimes forget the appropriate cutlery or other essentials for the consumption of the meals. Your physiotherapy team was outstanding ambassadors of the Clinic. Tamara and Darnley in particular were exemplary. Tamara showed great compassion to me throughout the process. Sean also developed a healthy rapport with me always reassuring me of my progress based on having a bilateral hip replacement surgery. I kept music within my bedroom (431) and many members of staff thought this was refreshing. Perhaps the clinic could consider especially when conducting physiotherapy session inserting background music since music helps us to tolerate and relax more when we are facing uphill exercises after a major surgery. Just a suggestion. I also think a few plants on the floor of the wards could also help to bring a less sterile feel to the clinic which is predominantly painted in white. Some vibrant accent walls could be useful.

Cleveland Clinic London Hospital 2022-07-15 Person 5 5 0

This is an excellent hospital I found it because the surgeon I chose was associated with it and so pleased that both exceeded my expectation. I have previously had excellent treatment through Harley Street services.

Cleveland Clinic London Hospital 2022-07-15 Person 5 5 0

Cleveland Clinic London Hospital 2022-07-14 Person 5 5 0

From booking my appointment through to arranging an inpatient stay, everyone was polite, professional and efficient. I received written confirmation throughout the process which made everything clear and easy.

Cleveland Clinic London Hospital 2022-07-14 Person 4 5 0

The bed was horrendous.I needed a firm mattress.

Cleveland Clinic London Hospital 2022-07-14 Person 5 5 0

Professor Cohen is excellent. The day case nursing team were fantastic, professional, caring, supportive and informative. The anaesthetist and post op team were excellent and I felt in good hands.

Cleveland Clinic London Hospital 2022-07-14 Person 5 5 0

Very professional, friendly service from start to finish. A really good attitude to customer care by all concerned.